Case File · SHACKLE

Shackle

Pre-launch B2B marketing site for a hotel-tech SaaS, positioned as the last integration the hotel needs and seeded with partner credibility (Oracle Gold, Park Regis, London & Partners) instead of customer logos.

RoleUX/UI design (freelance)
Period2020-2021
Shackle
Situation

Pre-launch hotel-tech SaaS. One integration replacing five: keyless check-in/out, in-app F&B ordering, room upgrades, and PMS sync. Brief was a marketing site with one job: convince hospitality decision-makers and seed a waiting list before the product shipped.

Audience

Hotel GMs, owners, and operations directors managing a sprawl of legacy systems. Sceptical of another platform pitch, receptive to one that promises to consolidate the mess rather than add to it.

What made it hard

Pre-launch B2B SaaS has no customer logos to point to, and hotel buyers carry a prior of integration fatigue - the page had to position Shackle as relief from that fatigue, not another addition to it.

Honest note

Freelance work from 2020-2021. The site is no longer live.

Process

Visual identity first (logo, teal accent, brand voice), then IA: hero, introduction, founder video and partners, what-we-do, the solution, Welcome to the Lobby blog and podcast, waiting-list capture in the footer.

Outcome

Marketing site shipped with a working waiting-list capture, partner-credibility row standing in for customer logos, founder Vimeo above the fold, and a blog and podcast doing parallel industry credibility work.

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